Monarch

Mental Health • Cary, NC • Since 1958 • 5 in Wake County (Cary location is one of five in Wake County) locations

About

Monarch is a North Carolina nonprofit health and human services provider offering comprehensive behavioral health and related supports. While the main site highlights Monarch’s statewide programs, accreditation, and large scope of services for intellectual/developmental disabilities, mental illness, and substance use disorders, it does not detail a specific “Behavioral Health Outpatient Office” in Wake County (Cary).

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Clinic Type

Mental Health

Address

300 Ashville Avenue, Cary, NC 27518, USA

Phone

(919) 650-3325

Email

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Opening Hours

Monday, Tuesday and Friday, 8 a.m. – 5 p.m. (Office closed for lunch 12 p.m. – 1 p.m.); Open Access walk-ins end at 3 p.m. daily

Website

https://monarchnc.org/resource/outpatient-services-wake-county-cary/

Services Offered

Open Access for same day services
Outpatient Therapy and Psychiatric Services
Medication Management
Substance Use Disorder Services
Individual Placement and Support (IPS) Supported Employment Services
Tailored Care Management Services (through Alliance Health Managed Care Organization)

Insurance & Payment

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Languages Spoken

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FAQs

Open Access for same day services

Open Access for same day services (as part of the outpatient offerings).

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Google Business Profile (cited via Treatment Seekers): 4.1 out of 5 stars (Approximately 75 reviews)

Patients praise

Professional and compassionate clinical staff
Efficient same-day assessment process reported by some users
Trauma-informed, respectful, and patient-centered approach to care
Effective medication management and therapy outcomes for some patients

Common complaints

Difficulty with scheduling and long wait times for appointments
Challenges in reaching staff by phone and lack of follow-up communication
Frustration with insurance or residency requirements causing last-minute appointment cancellations
Reports of feeling dismissed or "waitlisted" without further contact

"I have been to several facilities in the past, but this is the first place where I feel seen, heard and cared for as a person, not just treated as a patient."

— Monarch official website testimonial

"After doing the first assessment, they told us she would be waitlisted for a therapist and we never heard back. 6 weeks and 3 phone calls later, still no change..."

— BirdEye patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].