Philadelphia Hand to Shoulder Center

Patients praise

• High levels of patient satisfaction with surgical outcomes and pain relief
• Physicians frequently described as knowledgeable, thorough, and professional
• Staff generally perceived as friendly and helpful at some locations
• Positive experiences with clear communication and explanations of procedures

Common complaints

• Reports of rude, condescending, or incompetent back-office and administrative staff
• Challenges with appointment scheduling, billing, or insurance coordination
• Occasional reports of physician behavior being abrupt or unprofessional in specific cases
• Concerns regarding accuracy of instructions from medical support staff