The Doctors' Office Urgent Care

Primary Care • Caldwell, NJ • Since 2009 • West Caldwell only (local information mentions surrounding towns) locations

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About

The Doctors' Office Urgent Care offers walk-in, state-of-the-art urgent care for non-life-threatening conditions in New Jersey. Key details relevant to West Caldwell: - Locations: Four offices in New Jersey, including West Caldwell at 556 Passaic Ave, West Caldwell, NJ 07006. - Hours: Open 7 days a week with extended hours (Mon–Fri 8:30 AM–8:00 PM); weekend hours vary by location (Paramus: Sat 9 AM–6 PM, Sun 9 AM–6 PM; West Caldwell: Sat–Sun 9 AM–4 PM). - Services: Fast-track urgent care with Board Certified physicians; on-site digital X-ray and EKG; suitable for adult and pediatric non-life-threatening illnesses; can perform pre-surgical clearances, pre-employment/school physicals, travel and occupational medicine. - Accessibility: Walk-ins accepted; no appointment needed. - Contact: Main phone 973-808-2273. If you’re specifically seeking care in West Caldwell, call ahead to confirm current hours and availability at the West Caldwell location.

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Clinic Type

Primary Care

Address

556 Passaic Avenue, West Caldwell, NJ 07006

Phone

(973) 808-2273

Email

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Opening Hours

Hours of Operation: Monday–Sunday 8:00am – 9:00pm (Sunday 8:00am – 8:00pm)

Website

https://thedoctorsofficeurgentcare.com/west-caldwell/

Emergency Care

Urgent care for non-life-threatening conditions; alternative to emergency department

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

Are appointments necessary?

Appointments are not required.

What are the hours of operation?

Monday–Sunday 8:00am – 9:00pm (open 365 days a year).

Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Google): 4.6/5 stars (~4,819 reviews)
Yelp: 2.7/5 stars (144 reviews)

Patients praise

Friendly and courteous staff in some instances
Convenient, seamless visits for minor injuries or when primary care is unavailable
Extended operating hours (open 365 days)

Common complaints

Long wait times despite appointments
Poor communication from staff regarding delays
Unprofessional behavior by staff seen chatting while patients waited
Issues with prescription accuracy and pharmacy coordination
Discrepancies in service quality when using insurance versus self-pay

"It was a seamless visit from start to finish. Everyone was super nice and the wait time was minimal even though the waiting..."

— MapQuest User Review

"I had a confirmed 5:30pm appointment... I was taken to a room and then left waiting for almost an hour and a half with absolutely no communication... It really felt like I was forgotten."

— LocalityBiz User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.