PromptCare

Urgent Care • Buckhannon, WV

About

PromptCare is a walk-in urgent care clinic located in WVU Medicine St. Joseph's Hospital's Emergency Department in Buckhannon, West Virginia. The clinic provides affordable care for minor illnesses and injuries, with on-site lab and x-ray services available. No appointments are necessary, and the clinic is open daily from 9 a.m. to 9 p.m.

Call clinic Visit website Get directions

Clinic Type

Urgent Care

Address

PromptCare walk-in Clinic, located in the main hospital’s Emergency Department, BUCKHANNON, WV

Phone

3042932677

Email

Lisa.Wharton1@wvumedicine.org

Opening Hours

Daily 9 a.m. – 9 p.m.

Website

https://medicine.wvu.edu/News/Story?headline=wvu-medicine-st-joseph-s-hospital-to-reopen-promptcare-walk-in-clinic

Telehealth

not specified

Services Offered

urgent care
walk-in clinic
lab services
x-ray services
minor illness and injuries care
on-site labs and imaging
no appointment necessary

Team

Linda Smith — R.N., director of the Emergency Department and Outpatient Services

Insurance & Payment

—

Languages Spoken

—

Social Media

Tiktok Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye: 3.1/5 (90)
Momentary (based on CMS HCAHPS): 5/5 (239)
My Caring Plan: 6.2/10 (64)

Patients praise

Many patients report positive experiences with doctors, nurse assistants, and X-ray technicians
Strong ratings for nurse and doctor communication in official satisfaction surveys
Cleanliness and quietness of the hospital environment rated highly in some surveys
High percentage of patients (80-92%) expressing willingness to recommend the hospital

Common complaints

Unfriendly, dismissive, or rude front desk staff reported by some patients
Long wait times in the emergency department
Concerns regarding financial and billing practices, including aggressive collections
Perceived inadequacy in communication and responsiveness to patient needs
Occasional issues with nursing responsiveness and hospital facility maintenance

"The Dr. is great, in fact awesome, the Nurse assistant is awesome, the X-ray tech is incredibly kind and professional, what a great team!!!!! The issue is the front desk. They are unfriendly, unkind, borderline rude."

— Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.