CoxHealth Branson Pediatric Specialty Center

Patients praise

• Specific physicians praised for being knowledgeable, kind, and effective at communicating with patients and families
• Some patients report feeling well-cared for and comfortable with certain specialists, such as in pediatric endocrinology

Common complaints

• Reports of poor communication, lack of organization, and unprofessional behavior by office staff
• Complaints regarding unresponsive or unhelpful administrative processes (e.g., answering services, prescription handling)
• Documented cases of medical errors and misdiagnosis, including a high-profile malpractice case involving a child's death
• Instances of perceived dismissiveness or lack of empathy from clinic personnel