High Lakes Health Care

Urgent Care • Bend, OR • 6 (Bend multiple locations, Redmond, Sisters) locations

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About

High Lakes Health Care is a private, independent healthcare practice serving Bend, Redmond, and Sisters, Oregon. It offers primary care, gynecology, urgent care, and behavioral health across four offices (Bend addresses: NE Kim Ln and SW Simpson Ave). Contact: (541) 278-8375 or (541) 389-7741. For urgent care services specifically, visit their Bend locations or call ahead to confirm hours and availability.

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Clinic Type

Urgent Care

Address

1140 SW Simpson Ave. #110 Suite 110 Bend, Oregon 97702; 2175 NW Shevlin Park Road Bend, Oregon 97703; 2195 NW Shevlin Park Road Bend, Oregon 97703; 929 SW Simpson Suite 300 Bend, Oregon 97702; 645 NW 4th St. Redmond, Oregon 97756; 354 W. Adams Ave. Sisters, Oregon 97759

Phone

1 (541) 389-7741

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://highlakeshealthcare.com/service/urgent-care/

Emergency Care

Available via urgent care for non-life-threatening injuries and illnesses; when to go to ER or call 911 listed

Services Offered

Urgent Care
Primary Care
Gynecology
Behavioral Health
Walk-in clinic
Extended hours
Online scheduling
Safety measures for COVID-19

Insurance & Payment

Most insurances are accepted

Languages Spoken

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Social Media

Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Yelp: 2.3/5 (126 reviews (general High Lakes Health Care brand))
urgentcaremap.health: 4.9/5 (755 reviews (High Lakes Urgent Care specific))

Patients praise

Compassionate and professional care from specific doctors
Efficient service and quick appointments reported by some patients
Friendly atmosphere and clear communication

Common complaints

Rude, unprofessional, or unresponsive front desk/administrative staff
Difficulty getting appointments or callbacks from triage nurses
Concerns regarding billing practices and costs
Inept or dismissive care from some providers

"The front desk people are the absolute worst, they have no idea how to do their jobs, extremely rude and unprofessional, constantly gossiping and not doing their jobs."

— Yelp user review

"Staff members, especially Dr. Percell and Dr. Lee, are praised for their kindness, thoroughness, and attentive approach—making patients feel genuinely cared for."

— Wheree review summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.