Overlake Clinics Urgent Care

Urgent Care • Bellevue, WA • 4 Urgent Care locations on the Eastside plus Indigo Virtual Care locations

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About

Overlake Clinics Urgent Care operates walk-in clinics throughout the Eastside, including locations in Bellevue, Redmond, Issaquah, and Newcastle, Washington. The clinics offer urgent care services with evening and weekend hours, accepting walk-ins or online reservations through the Get In Line tool. Board-certified providers treat patients based on medical need, and patients can use MyChart for faster check-in or continue as a guest.

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Clinic Type

Urgent Care

Address

Overlake Clinics Urgent Care locations: Redmond at Creekside Crossing, 17209 Redmond Way, Redmond, WA 98052; Issaquah at 5708 E. Lake Sammamish Pkwy SE, Suite 102, Issaquah, WA 98029; Downtown Bellevue, 10223 NE 10th St, Bellevue, WA 98004; Newcastle, 13159 Newcastle Commons Dr, Newcastle, WA 98059

Phone

(425) 467-3687

Email

joy.campbell@overlakehospital.org

Opening Hours

Evening and weekend hours at Urgent Care locations throughout the Eastside; reservations via Get In Line; wait times updated every 5 minutes

Website

https://www.overlakehospital.org/services/urgent-care

Telehealth

MultiCare Indigo Virtual Care available

Emergency Care

9-1-1 immediately in case of medical emergency

Services Offered

Urgent Care
Walk-In Clinic

Team

Overlake Clinics Urgent Care Providers, Board-certified — Board-certified urgent care providers

Insurance & Payment

—

Languages Spoken

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Current Offers

Reserve a spot online

FAQs

Do I need an appointment for Urgent Care?

Walk-ins are welcome, but you may reserve a spot online using Get In Line.

How do I reserve my spot?

Use the Get In Line tool; each patient needs their own reservation and appointment time slot.

Wait times and reservation

Wait times are updated every five minutes; you can reserve a spot online using the Get In Line tool; each patient should have their own wait list reservation and appointment time.

MyChart

Medical triage

Overlake Urgent Care treats patients based on medical need (triage), not arrival or reservation time alone.

Sign up for someone else

If signing up for someone else, you must use their MyChart account to Get in Line.

Emergency

For emergencies, call 9-1-1 immediately.

Awards & Accreditations

Overlake is an award-winning, nonprofit, independently operated regional health system
Awards and recognitions page linked (Overlake/Awards and Recognitions)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Solv (MultiCare Indigo): 4.7/5 (5,378 ratings)
Birdeye (Kaiser Permanente): 2.1/5 (148 reviews)
Birdeye (Swedish Urgent Care Factoria): 3.9/5 (101 reviews)
Solv (ZoomCare): 4.7/5 (430 ratings)

Patients praise

Efficiency and speed of service (when not busy)
Online booking/reservation tools (e.g., Solv, 'Get In Line')
Friendly and knowledgeable staff in many instances
Clean and professional facility environments

Common complaints

Long wait times (sometimes hours despite empty facilities)
Perceived lack of staff empathy and professionalism
Issues with front desk communication and triage procedures
Difficulties with referrals and internal administrative coordination

"I didn’t make an appointment as I wasn’t sure what time I could get there, so came as a walk-in. There was no wait time. Both the nurse and provider were helpful, professional, and kind."

— MultiCare Indigo Urgent Care Patient Review

"Waiting times in urgent care are excessive, typically 4-5 hours despite empty rooms... It's frustrating to dedicate an entire day to simply seeing a doctor."

— Kaiser Permanente Bellevue Patient Review

"Poor communication on wait times by front desk person. Was told 1 hour wait which was fine. 2 hrs later, still not seen."

— Swedish Urgent Care Factoria Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].