Family Medicine | Belen - Presbyterian Healthcare Services

Primary Care • Belen, NM • Since 1908

Home/Belen/Primary Care/Family Medicine | Belen - Presbyterian Healthcare Services

About

The Presbyterian Healthcare Services (PHS) is a nonprofit health system based in Albuquerque, NM, founded in 1908. It operates nine hospitals and multiple clinics across New Mexico, offering a wide range of clinical roles (physicians, nurses, therapists, and support staff) and services through Presbyterian Health Plan and Presbyterian Homes & Services. For family medicine in Belen, PHS is the local provider network under the umbrella of a large nonprofit health system serving 11 offices in New Mexico, with a focus on integrated care across hospitals, clinics, and senior care services.

Book appointment Call clinic Visit website Get directions

Clinic Type

Primary Care

Address

609 S Christopher Rd, Belen, NM 87002

Phone

505-864-5454

Email

phf@phs.org

Opening Hours

Mon-Fri: 8am - 5pm

Website

https://www.phs.org/doctors-services/primary-care/family-medicine/belen

Telehealth

Virtual Primary Care available

Emergency Care

Urgent Care available (video and in-person); general urgent care services

Services Offered

Family Medicine
Primary Care
Patient Centered Medical Home
Behavioral health services
Preventive care
Care for all patients regardless of ability to pay
Financial assistance
Sliding scale discounts

Insurance & Payment

financial assistance and sliding scale discounts for essential services based on family size and income

Clinic provides essential healthcare services regardless of ability to pay with financial assistance and sliding scale discounts based on family size and income

Languages Spoken

English
Spanish

FAQs

Prepare for Your Appointment

Review visitor guidelines, test your device for telehealth appointments, and complete some forms ahead of visits, procedures and surgeries.

Social Media

Twitter Youtube Facebook Linkedin

Photos

What Patients Say

Overall sentiment across review platforms: mixed

WebMD and Healthgrades: Ratings for individual providers vary, ranging from 3.7 to 5.0 out of 5 across different platforms. (Limited counts available (e.g., 2–3 ratings per provider on specific portals).)

Patients praise

praise for individual providers and staff members for being friendly, professional, and attentive
appreciation for comprehensive and personalized care plans when interactions are positive
instances of highly favorable patient feedback regarding specific clinicians

Common complaints

concerns regarding administrative processes such as appointment scheduling and long wait times
specific complaints about perceived unprofessionalism or lack of communication in certain instances
isolated serious allegations regarding medical documentation and patient dismissal
billing disputes and service-related frustrations reported to third-party organizations like the BBB

"Dr. Cisneros falsifies medical documentation to wrongfully discharge pain management patients from the Belen practice."

— Healthgrades review

"Worst experience I have ever had with a doctor. He called in a prescription with out ever examing me. Made me wait two months for an appointment then changed it and expected me to wait four more months."

— WebMD review

"The staff at Presbyterian Urgent Care are described as very professional, friendly, and efficient in providing medical care. Patients have praised the facility, with one reviewer stating they were "very impressed by Dr Cisneros and the staff" and another mentioning that the Certified Nurse Practitioner and Registered Nurse they saw were "AMAZING" in their care and communication."

— Loc8NearMe/General patient feedback

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].