Dean Medical Group and Fond du Lac Regional Clinic - SSM Health

Patients praise

• High ratings for individual clinicians, including doctors and nurse practitioners, for being compassionate, attentive, and professional
• Patients appreciate providers who listen carefully, take their time, and explain conditions and treatment plans clearly
• Positive experiences with efficient care delivery and helpful follow-up by nursing and clinical staff in many instances
• Patients often report feeling comfortable and well-cared for during their appointments once they are seen by their provider

Common complaints

• Difficulties with the billing and customer service departments, including reports of unresponsiveness and billing errors
• Negative interactions with front-desk staff or receptionists, described as rude, entitled, or unhelpful
• Frustration with administrative processes, such as appointment scheduling, communication, and perceived bureaucratic hurdles
• Mixed experiences regarding the ease of obtaining medical treatments or appointments for specific health conditions