Our Lady of the Lake Physician Group

Primary Care • Baton Rouge, LA

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About

Greater Baton Rouge Primary Care offers primary care, family medicine, and preventive care services in Baton Rouge, Louisiana. The clinic provides video visits, online scheduling, extended hours, and same-day, walk-in, and weekend appointments to serve patients throughout their lives.

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Clinic Type

Primary Care

Address

—

Phone

(225) 374-4325

Email

mychartsupport@fmolhs.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.fmolhs.org/services/primary-care/greater-baton-rouge-primary-care

Telehealth

Available

Services Offered

Primary Care
Family Medicine
Preventive Care

Team

Our Lady of the Lake Physician Group — Primary Care Provider Network

Insurance & Payment

—

Languages Spoken

—

FAQs

What type of care is offered?

Primary care services with video visits, online scheduling, extended hours, and same-day/walk-in appointments.

Social Media

Youtube Facebook Linkedin

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Baton Rouge General Family Medical Center (Provider-level): 4.9/5 (9,253 ratings for a specific provider)
ComplaintsBoard (Baton Rouge Clinic, AMC): 1.0/5 (1 complaint)
Baton Rouge General (Provider-level): 4.9/5 (258 ratings for a specific provider)

Patients praise

High patient satisfaction with the medical providers, often citing compassion and strong listening skills
Efficient booking and welcoming, clean environments at some locations
Professionalism of nursing and medical staff reported by many patients
Positive experiences with bedside manner and health education provided by specific practitioners

Common complaints

Difficulties with administrative tasks such as scheduling and communication
Frustration with office staff, including reports of condescending attitudes or poor customer service
Delays in prescription fulfillment and prescription communication with mail-order services
Issues with medical billing and collections, including denial of service over outstanding balances
Occasional long wait times for appointments or test results

"Dr.Russel, it very down to earth and patience with me... He gives me time to explain my symptoms and also educate me about medication to improve my well-being."

— Baton Rouge General Provider Review

"However, whether it's speaking on the phone with, or speaking face-to-face with a receptionist in this office, it is NEVER a good experience... They always have a bad attitude and are condescending."

— Yelp Review of Baton Rouge General Physicians

"Patients often commend the professionalism of front desk personnel and medical providers... Other considerations include occasional frustrations expressed regarding wait times or delays in receiving test results."

— Wheree Review of Baton Rouge Primary Care Collaborative, Inc.

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.