MaineGeneral Express Care
Urgent Care • Augusta, ME • Three express care locations locations
About
Express Care at MaineGeneral Health in Augusta offers urgent, walk-in medical care for non-emergency conditions. Provided by MaineGeneral Express Care, it delivers timely access to a clinician without an appointment, with extended hours and quick treatment for common ailments, minor injuries, and illnesses. Locations include Augusta, ME, with services designed to offer faster alternatives to urgent care or emergency department visits within the MaineGeneral Health system. For precise hours, services, and wait times, check the MaineGeneral Express Care page or contact their line.
Clinic Type
Urgent Care
Address
Augusta Enterprise Drive? (See list); actual listed locations: Augusta - 15 Enterprise Drive (West Entrance, 2nd floor); Gardiner - 5 Central Maine Crossing (co-located with Gardiner Family Medicine, Imaging, Lab and MaineGeneral Orthopaedics); Waterville - 211 Main Street (co-located with Elmwood Primary Care)
Phone
Augusta: (207) 621-8880
smart@mainegeneral.org
Opening Hours
Express Care Hours: Monday-Friday 8 a.m.–7:30 p.m.; Saturday-Sunday 8 a.m.–5 p.m.; Holidays: same as weekends; closed only on Thanksgiving Day and Christmas Day
Telehealth
MaineGeneral eCare available at Augusta and Gardiner clinic sites
Emergency Care
Non-emergency care provided; not an Emergency Department
Services Offered
Technology & Equipment
Insurance & Payment
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We bill all insurances but require that co-pays and co-insurance be paid at the time of service.
Credit card, Debit card, Personal check, Cash
Languages Spoken
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FAQs
What is MaineGeneral Express Care?
Urgent care option for non-emergency care with walk-ins welcome.
Where are the Express Care locations?
Augusta, Gardiner, and Waterville with specific addresses listed.
Come to MaineGeneral Express Care if you:
Need non-emergency care; cannot see your primary care clinician; don't have a primary care clinician - we'll treat you and help you find one
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- MaineGeneral Health official website: 4.6 - 4.7 out of 5 stars (6,379 ratings)
Patients praise
- Efficient, quick service for many patients
- Kind, compassionate, and attentive staff/providers reported by several patients
- Generally positive experiences from check-in to care plan completion
- High overall aggregate patient satisfaction rating on official channels
Common complaints
- Perceived dismissiveness or lack of thorough assessment by providers
- Errors with prescription pharmacy routing
- Long wait times for some services (e.g., imaging/CT scans)
- Frustration over billing/insurance requirements for uninsured patients
- Issues with communication/notification of test results
"I always receive great care from the health care providers and staff on duty whenever I visit Express Care."
— MaineGeneral Health official website"The doctor was rude and condescending and had zero bed side manner. I won't be returning."
— LocalityBiz reviews"The Provider I had was amazing and I specifically want to call her out as an exceptional staff member. I am a Local Provider as well. Unfortunately the girl signing me in screamed at me... Your NP made up for it with her great service after the fact."
— MaineGeneral Health patient survey responseSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- UMA and MaineGeneral Health formalize workforce education agreement - University of Maine at Augusta — Jan 13, 2026
- MaineGeneral files lawsuit against insulin makers and pharmacy benefit managers for inflating prices — Jul 24, 2025
- MaineGeneral files lawsuit against insulin makers and pharmacy benefit managers for inflating prices | Maine Public — Jul 23, 2025
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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