Foothill Urogenital Health

Patients praise

• Physicians and medical providers (e.g., Dr. Yamada, Ben Massey P.A.) are frequently praised as professional, knowledgeable, and caring
• Efficient clinical care once seen
• High overall patient referral rate reported by the practice
• Clean facility environment

Common complaints

• Front desk and administrative staff are sometimes described as unfriendly, cold, or uncaring
• Reports of long wait times
• Occasional issues with communication regarding appointment requirements (e.g., last-minute notification for tests)
• Some frustrations regarding billing and account management communication