Memorial Healthcare Center for Orthopedics

Patients praise

• High surgical skill and clinical expertise praised by many patients
• Many staff members, including specific PAs and surgeons, described as compassionate, professional, and friendly
• Clear communication and thorough explanations of treatment options provided by some providers
• Successful outcomes reported for procedures such as hip and knee surgeries

Common complaints

• Complaints about rude, unprofessional, or unhelpful administrative/reception staff
• Concerns regarding bedside manner, perceived lack of empathy, or feeling rushed during consultations
• Occasional reports of scheduling difficulties and administrative/faxing delays
• Patients feeling their pain or concerns were overlooked or dismissed