Mental Health
Behavioral Health • Allentown, PA
Clinic Type
Behavioral Health
Address
—
Phone
610-782-4600
infoema@lehighcounty.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Insurance & Payment
—
Languages Spoken
—
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Allison Otto, Psy.D (Birdeye): 4.3/5 (11 reviews)
- Allentown Associates (Birdeye/Strunkmedia): 2.8/5 (41 reviews)
- Christina Buss, MA (Healthgrades): Likelihood of recommending: 4.375/5 (not stated in snippet)
- Thriveworks Counseling & Psychiatry Allentown (TherapyDB): 4.4/5 (167 verified reviews)
- Ellie Mental Health - Allentown West (TherapyDB): 5.0/5 (21 verified reviews)
- Blackbird Health (TherapyDB): 4.9/5 (29 verified reviews)
Patients praise
- Some providers are described as empathetic, supportive, and welcoming/respectful (e.g., Allison Otto; Christina Buss)
- Several listings report high star ratings and/or strong likelihood to recommend (e.g., Ellie Mental Health, Blackbird Health, Thriveworks)
Common complaints
- Poor responsiveness and follow-up (no return calls/emails)
- Unprofessional or disrespectful staff/attitude and lack of professionalism
- Care experiences described as rushed/insufficient (patients left dissatisfied; felt herded through appointments)
- Administrative/communication problems affecting medication access or services (e.g., delayed meds, closed case, preauthorization issues)
- Low ratings for at least one mental-health-related practice (Allentown Associates)
"“Please avoid Haven House for mental health issues. Kelly who does intake has major attitude.”"
— Yelp review snippet (Haven House - Allentown)"“First impressions are everything and my first experience with this group was not a positive one… The reception staff was very unwelcoming… They were texting and completely ignoring patients arriving to check-in.”"
— localitybiz review snippet (Otto Psychological Associates, LLC)"“Not very happy with this office… I put in paper work… and… no one still reaches back to me.”"
— Birdeye review snippet (Allison Otto, Psy.D)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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