Mental & Behavioral Health - City of Albuquerque
Psychiatric/Behavioral Health • Albuquerque, NM • Since 2020
About
It serves as the city’s third branch of public safety, responding to non-criminal or non-medical crises related to behavioral health and substance use. For emergencies, call 911; for non-emergencies, call 311 to request an ACS responder. The ACS is headquartered in Albuquerque, NM.
Clinic Type
Psychiatric/Behavioral Health
Address
5400 Gibson Blvd SE, Albuquerque, New Mexico 87108, US
Phone
855-662-7474
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ABQ Behavioral Services: 4.3/5 stars (439 reviews)
- Chrysalis Psychiatry: 4.5/5 stars (220 reviews)
- UNM Adult Psychiatric Center: 2.8/5 stars (approximate average)
- Southwest Integrated Behavioral Health LLC: 3.2/5 stars (65 reviews)
- Waves Behavioral Health: 3.5/5 stars (8 reviews)
Patients praise
- Compassionate, helpful, and professional clinicians
- Timely access to care in some instances
- Effective treatment for mood disorders, PTSD, and anxiety
- Welcoming and positive office environments
- Efficient intake processes for some patients
Common complaints
- Inconsistent quality of care and therapist engagement
- Issues with administrative staff, communication, and scheduling
- Long wait times and accessibility challenges
- Reports of verbal abuse or dismissive behavior by staff
- Concerns regarding the accuracy of medical records
"Ms. Jane Hardwrick was exceptional... she made me feel welcome and understood and heard."
— Alex DR, ABQ Behavioral Services patient review"THEY HAVE BEEN LYING ON MY MEDICAL RECORDS REPEATEDLY. NOT THE SAME PERSON, BUT WHOEVER IS ASKING THE QUESTIONS... ARE CHANGING THE ANSWERS I HAVE GAVE THEM..."
— Presbyterian Adult & Geriatric Behavioral Health Clinic patient review"At first my therapy sessions were going great... I went in to one session and she was cold and acted like she just wanted to get the session over with."
— Melanie M, Waves Behavioral Health patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- ACS Peer Support Helps Albuquerque Woman Reclaim Her Life from Addiction and Abuse — City of Albuquerque — Jul 10, 2026
- Bernalillo County, City of Albuquerque awarded $2M to expand behavioral health services | KRQE News 13 — Feb 9, 2026
- Albuquerque launches initiatives to curb youth violence, mental health woes - The Tri-City Record — Jun 26, 2026
- CREATING A COMMUNITY: ACS Safety Responder Academy Graduates to Assist with Behavioral and Mental Health Issue Calls | Greater Albuquerque Chamber of Commerce — Apr 10, 2026
- City, county to invest $4 million in smaller substance-abuse service providers | News | abqjournal.com — Jul 17, 2025
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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